Description

The course "Oracle Engagement Cloud Tutorial" is all about the subject which covers complete details from the basic to advanced concepts. This is intended for beginners to experts who can learn from basics to advanced real-time scenarios. This course is designed with simple and easy illustrations for better understanding of the subject.

Features of Course

• Simple and easy explanation. • Basic to advanced concepts are covered. • Explained with real-time scenarios. • Project tips are covered. • Useful for certification preparation. • Helpful for doing real-time project.

What will you learn?

As a learner you will understand the subject with more real-time scenarios such that it will be helpful for doing real-time projects. This will also help for your certification preparation. Here are the topics which will be covered as part of this course: • Assignment Mappings • Setting Up Service Entitlements • Understanding CTI Media Toolbar APIs • Configuring the Cross-Channel Interactions Procedure • Integrating Engagement Cloud with Social Cloud Procedure • Setting Up Social Channels Explained • Setting Up Communication Channels • Assignment Rules • Assignment Processing Using Mapping Sets and Mappings • Mapping Set Components How They Work Together • Setting Up Work Assignment and Routing • Managing Setup Using Offering Functional Areas • Managing Catalogs • Setting Up Users and Security • Using Profile Options, Lookups, and Scheduled Processes • Understanding Setup Tasks • Setting Up Action Plans • Setting Up Social Networking • Setting Up Service Business Units • Understanding Service Analytics • Managing an Implementation • Oracle Social Cloud

Prerequisites

There are no prerequisites, anyone can learn this course.