Description

The main objective of the course "Master Microsoft Dynamics 365 Customer Service" is to make all the learners go through every step of the subject. It walks you through basic to advanced concepts so that anybody can reach to expert level. As this course covers certification concepts, it course helps for certification preparation as well.

Features of Course

• Simple and easy explanation. • Basic to advanced concepts are covered. • Explained with real-time scenarios. • Project tips are covered. • Useful for certification preparation. • Helpful for doing real-time project.

What will you learn?

This course walks you through from basic concepts to advanced level concepts with more real-time scenarios. As it is explained simple and easy steps you will understand the concept much more clearly. Also certification topics are discussed such that it will be helpful for the certification aspirants. Here are the below topics which will be covered as part of this course: • Requirements supported configurations • Platform architecture • About Microsoft Power Automate • About Connectors • Create and manage holiday schedules • About solution packages • Create users and assign security roles • Hierarchy security to control access • Data integration • Data management settings • Troubleshooting server-based authentication • Manage documents • Manage users • Management and monitoring • Security • Create entitlements to define support terms • Define Service Level Agreements (SLAs) • Case Settings

Prerequisites

There are no prerequisites, anyone can learn this course.