Description

The course "Salesforce Service Cloud" will focus more on real-time scenarios such that it will be easy to understand. This course is intended for all types of learners from the beginners to expert level. The main motto of the course is to make everyone as the expert in order to do the real-time projects. Many real-time scenarios and projects tips are discussed over the various lectures. By keeping in mind about certification aspirants, certification tips are also covered in order to make them pass the exam easily.

Features of Course

• Simple and easy explanation. • Basic to advanced concepts are covered. • Explained with real-time scenarios. • Project tips are covered. • Useful for certification preparation. • Helpful for doing real-time project.

What will you learn?

Once you go through this course you will understand the more realistic and practical scenarios and examples of the concepts. You will gain knowledge on how to do projects and also some of the best practices. By the end of the course you will learn complete details about below topics: • What is Service • Set Up and Manage Cases • About Service Cloud • Entitlement Management Limits and Limitations • Use a New Version of an Entitlement Process • Set Up Escalation Rules • Rules and Queues • Service Cloud Routing • Asset Hierarchies • Set Up and Manage Assets • Work with Service Contracts • Service Contracts • Work with Entitlement Processes • Set Up and Manage Entitlements and Milestones • Solve and Close Cases • Email Customers in Salesforce Classic • Assign Cases • Use Case Feed in Salesforce Classic • Create and Open Cases • Manage and Work with Cases • Create a Send Email Quick Action for Cases • Add More Functionality to the Case Feed in Salesforce Classic • Case Feed Page Layouts in Salesforce Classic • Enable Case Feed Actions and Feed Items • Set Up Case Teams

Prerequisites

There are no prerequisites, anyone can learn this course.